Wednesday, March 6, 2013

Unable to Install FileOpen Client

One of the staff at a client is taking a course that uses the FileOpen client for DRM on PDF documents that are distributed as part of the course. Unfortunately, he was having issues installing the FileOpen client on his computer. It was Windows 7 Pro 64-bit and he has full Administrative permissions on the local computer. He had even tried disabling user account control with no success.

The error during installation was:
Service 'FileOpen Manager Service' (FileOpenManagerService) could not be installed. Verify that you have sufficient privileges to install system services.

Support at FileOpen responded very quickly with the following:
Please run this program: http://plugin.fileopen.com/tools/FileOpenUninstallTool.exe
Then install via this program: http://plugin.fileopen.com/new/current/FileOpenInstaller.exe

This resolved the problem and FileOpen installed with no issues.

7 comments:

  1. Brilliant! Thank you!

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  2. My only complaint is that this solution wasn't at the top of the Google search :)

    Worked great! THANKS!!!!

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  3. Perfect!

    Thank you!

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  4. you are exactly right. Your pain. Our gain. Thank you

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  5. Hi,
    But installing it thru EXE file .. does not help the SCCM admin to perform the silent deployments

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