I wasn't thinking happy thoughts about Dell yesterday when my laptop hard drive died. However, after about 15 minutes on the phone with tech support, a new hard drive was on the way and arrived just about 24 hours after I called. Pretty good turn around.
I've taken the opportunity to upgrade the laptop to 64-bit ultimate since I need to do a reinstall anyway. No sense having a laptop with 4GB of RAM on a 32-bit OS. A 32-bit OS only sees a little over 3GB.