Wednesday, March 6, 2013

Unable to Install FileOpen Client

One of the staff at a client is taking a course that uses the FileOpen client for DRM on PDF documents that are distributed as part of the course. Unfortunately, he was having issues installing the FileOpen client on his computer. It was Windows 7 Pro 64-bit and he has full Administrative permissions on the local computer. He had even tried disabling user account control with no success.

The error during installation was:
Service 'FileOpen Manager Service' (FileOpenManagerService) could not be installed. Verify that you have sufficient privileges to install system services.

Support at FileOpen responded very quickly with the following:
Please run this program: http://plugin.fileopen.com/tools/FileOpenUninstallTool.exe
Then install via this program: http://plugin.fileopen.com/new/current/FileOpenInstaller.exe

This resolved the problem and FileOpen installed with no issues.
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7 comments:

  1. AnonymousMay 27, 2013 at 1:32 AM

    Brilliant! Thank you!

    ReplyDelete
  2. UnknownAugust 17, 2013 at 8:19 AM

    Super, merci beaucoup!

    ReplyDelete
  3. AnonymousSeptember 5, 2013 at 11:58 AM

    My only complaint is that this solution wasn't at the top of the Google search :)

    Worked great! THANKS!!!!

    ReplyDelete
  4. AnonymousNovember 13, 2013 at 2:56 AM

    Perfect!

    Thank you!

    ReplyDelete
  5. AnonymousDecember 9, 2013 at 12:16 PM

    you are exactly right. Your pain. Our gain. Thank you

    ReplyDelete
  6. AnonymousDecember 12, 2013 at 8:44 AM

    Merci

    ReplyDelete
  7. Crazzy_BoyZFebruary 1, 2016 at 10:31 AM

    Hi,
    But installing it thru EXE file .. does not help the SCCM admin to perform the silent deployments

    ReplyDelete

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